EazyLead is digital content (software) delivered immediately via a license key, as soon as payment is completed. At checkout, you are asked to expressly confirm that: (a) you consent to immediate performance/delivery before the 14-day withdrawal period expires, and (b) you acknowledge that you lose your right of withdrawal once delivery begins.
This is based on Article 16(m) of Directive 2011/83/EU on consumer rights, as transposed into Cyprus law by the Cyprus Consumer Protection Law N.85(I)/2021, which expressly excludes digital content not supplied on a tangible medium from the 14-day withdrawal right, provided the consumer has given the express consent described above.
Accordingly, we do not offer refunds once a license key has been issued, except in the cases set out in section 2 below.
Notwithstanding the above, you are entitled to a full refund if:
Contact us at info@eazylead.eu describing the issue. We review every request within 5 business days.
Approved refunds are issued to your original payment method (PayPal or card via Stripe) within 14 days of approval. Upon refund, the license key is deactivated.
Nothing in this policy limits any mandatory consumer rights available to you under Cyprus or EU law that cannot be excluded by agreement.